Customer Testimonials

Steve Pruitt was amazing! Great service, would highly reccomend anyone go and see him! The whole team there is awesome!

Mr Pruitt did great just like last time I’ll be back in 3 years

Steve was great and made the buying experience even better

We love Jay Hodge dealership. We have all ways got great service. When we decided it was time for a new truck this was where we went. Botts was our sales person he did a wonderful job helping us to decided what we wanted. We had to order to get what we wanted and this was Botts first order and he did a great job. Not only did he do the ordering he would send a text to update the process. We really appreciate that. Thank you Botts. for a great experience. Carolyn and dave

Botts made everything nice and simple and worked his hardest to get the deal done for me 100% recommend

We had an absolutely wonderful experience working with our salesman, Braeden Botts. He went above and beyond to make the entire car-buying process smooth, enjoyable, and stress-free. His professionalism, patience, and genuine care for our family made such a difference. We were purchasing a car for our daughter’s birthday, and this was such a special moment for our family. He helped us make it happen and played a part in creating a memory that we will cherish for years to come. It meant so much to work with someone who cared about more than just making a sale. We ... Read More

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Google - Oct 20, 2026

We had an absolutely wonderful experience working with our salesman, Braeden Botts. He went above and beyond to make the entire car-buying process smooth, enjoyable, and stress-free. His professionalism, patience, and genuine care for our family made such a difference. We were purchasing a car for our daughter’s birthday, and this was such a special moment for our family. He helped us make it happen and played a part in creating a memory that we will cherish for years to come. It meant so much to work with someone who cared about more than just making a sale. We couldn’t be happier with our experience and would highly recommend him to anyone looking to purchase a vehicle. If you’re looking for someone who is helpful, trustworthy, and truly goes the extra mile for his customers, he’s your guy! Thank you for helping make our daughter’s birthday so special!

Recently purchased a new truck from Steve Pruitt and he took great care of me throughout the entire process. He is so easy to talk to, wasn’t the least bit pushy and made the whole experience amazing. If you’re needing a new ride, go see Big Steve!!

Great team

I just purchased a Ford Maverick from Jay Hodge Ford in Morrilton, AR. The salesman, Steve Pruitt, was great to work with, from providing several test drives, to obtaining the exact truck I wanted from another dealer, to even arranging to get the truck bed coated before I picked it up. I highly recommend him to other customers.

Braeden was wonderful to work with! He listened to my needs and he got right on It. He was efficient and not pushy. He kept me in the loop throughout the deal and assured me he was working his magic (my words). Braeden did the deal and delivered my vehicle to me at work. I had worked with a couple of other lots but he got me the lowest interest rate, the exact vehicle I wanted and just the best deal all around!

Steve was amazing once again. This is our second car we have bought with him and Jay Hodge. Him and the whole team worked so hard today to get us into the vehicle we wanted. Thanks again Steve!!!

I had a great experience at Jay Hodge Ford and my new vehicle purchase went smoothly. Braeden Botts was extremely professional and helpful in getting my new Ranger set up for me. I would return here to get my next Ford.

Easy to deal with. Braden botts did all the leg work!

Braeden at Jay Hodge was honest and attentive to our needs as we were looking for a second vehicle. After the sale, he went above and beyond to make sure the vehicle was clean and we were happy with our purchase! Negotiations at dealership were easy and not pushy! They respected our wishes for paperwork to be completed quickly. Overall easy and painless car buying experience.

Mr. Steve was incredibly helpful as I made a decision for a new vehicle. He provided information about each vehicle I test drove and once I made my choice, he walked me through the next steps with kindness and professionalism. I am deeply grateful to him and everyone at Jay Hodge for taking care of me.

Steve Pruitt is simply the GOAT of Jay Hodge Ford! He took care of us like we were family!! 10/10. Stop searching for a dealership- just go see Steve Pruitt! You’ll be glad you did!

Jay hodge had a beautiful ford explore we were interested in. Braeden bott the salesman did a great job getting us the deal we desired.

The crew at Jay Hodge never disappoints! From Steve, to Michael, to Adam - all are great to work with!! (And I’d never leave Amanda out!) Thanks Steve for getting me in my dream Maverick Lariat!!

We weren’t even looking to buy a car, but our sales man Braeden Botts came up and was talking to us and informed us of a deal they were running and also told us about the willingness of the company to work with us to get us into something we wanted and to earn our business. Everyone was very helpful and knowledgeable and handled all of our questions and concerns professionally. We have been to a few places in the past couple of years buying new cars or trading in cars and Jay Hodge of Morrilton has taken 1st ... Read More

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Google - Sep 23, 2026

We weren’t even looking to buy a car, but our sales man Braeden Botts came up and was talking to us and informed us of a deal they were running and also told us about the willingness of the company to work with us to get us into something we wanted and to earn our business. Everyone was very helpful and knowledgeable and handled all of our questions and concerns professionally. We have been to a few places in the past couple of years buying new cars or trading in cars and Jay Hodge of Morrilton has taken 1st place! We will never go anywhere else to buy another vehicle, and we look forward to working with Braeden again in the future, thank you to everyone involved for the complete honesty and transparency and most of all the willingness to work with us.

Steve Pruitt helped us - he was personable, patient, and informative - he took exceptionally good care of us. Our whole family buys all their cars from Jay Hodge!

Will update in real-time. 1Sep26 Currently have my 2021 ford 7.3 f53 motohome built on the superduty engine and drivetrain. Has had a bad noise in the 6r140. 17K miles. Still under warranty, Crain, Red River, McClarty all told me to go to Morrilton. 3Sep26 I was told to drop it off early so arrived at 8am. 4Sep26 Called today still not seen because of backlog rescheduled for next Tuesday. 8Sep26...

I really enjoyed working with Steve. Very down to earth and low pressure. Answered all my questions and looked around until he found what I was looking for. I would definitely recommend him to friends and family.

Steve Pruitt is a knowledgeable salesman. He is caring and considerate of his clients. Adam made the finalization part of this deal no pressure and an easy experience. Morgan is a hoot. Good man.

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about Jay Hodge in Morrilton! I just got my car from them yesterday and the whole experience was way better than I expected. Everyone was super helpful, patient, and actually worked with me to get me into something I wanted. They made the whole process so much easier and never made me feel pressured or like I was just another sale. And I have to give a HUGE shoutout to Botts! If you’re going there, ask for him because he is seriously the best sales consultant! He was so helpful, patient, ... Read More

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Google - Aug 26, 2026

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about Jay Hodge in Morrilton! I just got my car from them yesterday and the whole experience was way better than I expected. Everyone was super helpful, patient, and actually worked with me to get me into something I wanted. They made the whole process so much easier and never made me feel pressured or like I was just another sale. And I have to give a HUGE shoutout to Botts! If you’re going there, ask for him because he is seriously the best sales consultant! He was so helpful, patient, and actually listened to what I wanted instead of just trying to put me in anything. He really went out of his way to make sure I was taken care of. What makes it even better is my boyfriend literally went there Saturday and got a car too! 😂 So I guess you could say they took care of both of us! They really do work with you and go above and beyond to get you taken care of. I’m so happy with my new car and would 100% recommend Jay Hodge to anyone looking for a vehicle. ASK FOR BOTTS — you won’t regret it! ❤️🚗

Steve Pruitt was a wonderful salesperson! He was patient and understanding through our entire process. He went above and beyond what was even asked of him. All the staff were friendly and very helpful! Each person we worked with from the moment we walked in the door was a positive and easy experience.

Great service and worked an amazing deal to get me taken care of! Recommend to anyone!

First purchase from Jay Hodge Ford, great experience and Salesman Botts was great!

Steve Pruitt was such a joy to deal with! Zero sales pressure and went to bat for me to get the best deal. I will be sending people his way every chance I get.

Terrific experience buying new F-150! Thanks Steve for making it happen!

For my first car Mr. Braeden made the experience for me very stress free he talked me through everything and was just a great guy to talk to I would a 100% recommend him to anyone that is looking into cars here!

Can’t thank Steve Pruitt and Jay Hodge Ford enough!

Mr. Steve Pruitt great man of God. Took care of his customers left with a new car that I wanted and was just an overall great experience thank you again Mr. Steve Pruitt for your help 😊🫶🏾. Came all the way from Louisiana to get this nice rideeeee 💙.

Steve was amazing to work with! I bought a few vehicles from them and they have been great to work with.

Braeden is by far the best salesman I have met in a really long time went in skeptical about buying a newer car but Braeden and the sales team at jay hodge went above and beyond to get my wife the vehicle she wanted would definitely recommend him and his team to anyone

Awesome experience with Botts. As they say in my industry KISS, no dummy there he kept it quick and easy. Even while I was in the middle of service I was able to buy a car! - Chef Michael

Hello , Just want to say one word about my experience Jay Hodge Ford “Amazing” . Mr. Steve was simply Kind, Fast , Friendly and Extremely Helpful!! Reminds you that there are Awesome Customers service and People who Love to simply help others! Thank you

Mr Steve Pruitt did an excellent job helping me purchase our new F250 yesterday. Professional and friendly and I’ll definitely trade with him again.

I used to give them all my business, but after my most recent experience I’ll never be back. They’ve lost me as a loyal customer. I spent $1,000 in repairs one month, over $1,200 in repairs the next month and then six weeks later they tell me it’ll be $3,200 to fix my Bronco. I asked about refinancing the repair into the loan and they refused. I specifically told the salesman I needed something that had a tow hitch for my husband’s wheelchair rack and I HAD to have 4WD because of where I live and work. They had ... Read More

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Google - Jul 28, 2026

I used to give them all my business, but after my most recent experience I’ll never be back. They’ve lost me as a loyal customer. I spent $1,000 in repairs one month, over $1,200 in repairs the next month and then six weeks later they tell me it’ll be $3,200 to fix my Bronco. I asked about refinancing the repair into the loan and they refused. I specifically told the salesman I needed something that had a tow hitch for my husband’s wheelchair rack and I HAD to have 4WD because of where I live and work. They had offered me a trade in amount of $13,000 just weeks earlier and I told the salesman I was ONLY interested if they would be willing to give me the same amount despite the repair they claimed it needed. The guy pushed and pushed insisting that this one particular car was the ONLY thing that would work and keep me in the same payment amount. He wore me down and convinced me it was my only option but FAILED to mention it didn’t have ANY of the things I said I needed. I’m a woman all alone who is not an expert on cars there on a Friday evening in a desperate situation. I was completely taken advantage of. The financing guy was next and it just gets worse. He’s pushing me HARD to buy a bunch of additional stuff and using scare tactics to try to talk me into even more debt. Then in the end I find out I was bamboozled into getting WAY less than the amount I stated I needed for the trade in, my monthly payment was over $100/mo MORE than I stated I needed to pay, it turned out it WASN’T a 4WD and when I asked about the promised add of putting a hitch mount for my husband’s wheelchair I’m told I am more than welcome to come back later and PAY EXTRA for their service center to add that on. To top it all off I told the finance guy I had my Bronco payment automatically coming out on Monday and that would affect the amount I could pay down. He assured me that the loan would be paid off in plenty of time for the payment to not come out so I paid the maximum I could afford for a down payment. Imagine my surprise when my Bronco payment came out anyway…. So here I am still owing thousands of dollars on a Bronco I no longer own, my monthly payments are higher than I said I could afford, and I paid a payment on a Bronco I no longer own and now I own a car I hate and can’t haul my husband’s electric wheelchair in and is going to put me in serious danger come the first ice storm. Some people will say this is all my fault and I should have known better. You’re right. But I feel like they were fully taking advantage of the fact that I was alone late in the evening and just deceived me every step of the way. I have bought three cars from them and have spent literally thousands of dollars in the service department. Mark my words: I will never forget this and I will never do business with them again and I will tell anyone who will listen to not trust them. I tried to reach out to them and just got shuffled around and no one helped me or did anything to make this right. I’m done.

I want to thank Braden Botts for treating my mom Patsy Travis so well! He helped us get her in her Toyota Corolla! He is such a fine young gentleman and we will definitely recommend him & Jay Hodge Ford to our family and friends 👏😍🤩

Great customer service. Went out of their way to get us what we wanted. Made the buying experience less stressful.

Steve was our salesman. What a joy doing business with him. He is the best. 🌟🌟🌟🌟🌟This was the fastest, easiest and least stressful time we’ve ever spent at a dealership buying a vehicle. Morgan was as kind as well, explaining some questions and concerns we had. And thank you James for making the final sign off so easy. We recommend Jay Hodge dealership to anyone.

Steve Pruitt was very nice and receptive to all our questions about the truck we were looking at.He really made us feel at home! Thanks again from all three of us!

Mr. Steve Pruitt was great! His customer service was second to none.

Chase and all the service people are great! Everyone at Jay Hodge ford is very professional and polite!!

We had a wonderful experience with Steve. He provided great service, was easy to work with and extremely helpful.

We had a wonderful experience, Steve Pruitt went above and beyond and we left happily in the truck we came for! Thanks Steve!!!!!

Steve Pruitt was honest and easy to work with.

Steve P is the best & works hard to serve his customers with courtesy and honesty. So thankful he was our salesperson

“Jay Hodge Ford Of Morrilton has one of the best leadership teams I’ve ever dealt with. They truly take care of their customers after the sale and make the entire process easy and stress-free. Everyone was straightforward, professional, and great to work with. I’d recommend giving them a chance before going to any other dealership in Arkansas.”

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I am sharing my experience with Jay Hodge Ford Dealership in Morrilton, Arkansas, to encourage other customers to proceed with caution and ensure that all agreements are clearly documented in writing. I visited the dealership to purchase a vehicle and worked directly with Sales Consultant Hayden Wood. After discussing terms, we reached an agreement on the purchase. I made it clear from the beginning that I intended to finance the vehicle through my personal bank, which is a standard customer choice. Initially, the Sales Consultant expressed no concerns with this arrangement. However, shortly after, Sales Manager Michael Barnes joined the ... Read More

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Google - Apr 1, 2026

I am sharing my experience with Jay Hodge Ford Dealership in Morrilton, Arkansas, to encourage other customers to proceed with caution and ensure that all agreements are clearly documented in writing. I visited the dealership to purchase a vehicle and worked directly with Sales Consultant Hayden Wood. After discussing terms, we reached an agreement on the purchase. I made it clear from the beginning that I intended to finance the vehicle through my personal bank, which is a standard customer choice. Initially, the Sales Consultant expressed no concerns with this arrangement. However, shortly after, Sales Manager Michael Barnes joined the discussion and stated that the deal could not proceed unless I financed through the dealership. This contradicted what had already been agreed upon. He asked which bank I used, and I informed him before leaving I would verify my interest rate in person. When I arrived at my bank, I discovered that my credit report had already been run without my authorization and then removed, which raised serious concerns about how my information was handled. I informed the Sales Consultant that I would return the following day. During the purchase process, I also noted that the vehicle did not include a gooseneck hitch that should have been present. Initially, I was told that if I purchased the vehicle, replacing the gooseneck would not be an issue. This later changed to an additional $300 fee, and I was told the vehicle would need to be taken to J&I Trailers in Atkins, Arkansas. After conducting my own research with multiple truck and trailer businesses, I learned that the type of gooseneck quoted for $300 was not compatible with the vehicle I purchased. The correct gooseneck for this vehicle is estimated to cost $1,050 or more. This raises concerns that the dealership may have knowingly quoted a significantly lower price for an incorrect part. When I followed up regarding this issue and requested appropriate compensation, I spoke again with Sales Manager Michael Barnes. During that conversation, he accused me of harassing his Sales Consultant simply for raising legitimate concerns about the situation. He also stated that I could return the vehicle and retrieve my trade-in, which had already been detailed and serviced with an oil change. Overall, my experience with Sales Manager Michael Barnes was highly unprofessional. The communication was inconsistent, the terms of the deal changed multiple times, and I do not feel that I was treated with honesty or transparency throughout the process. I strongly advise other customers to be cautious when dealing with this dealership. Do not rely on verbal promises—ensure that every detail, agreement, and condition is documented clearly in writing before proceeding with any purchase. Broderick Brown

Started off fine ended terribly. I bought a used truck and they massively misrepresented it and flat out lied about aspects of the truck. I didn't discover these issues until about a week of owning it. They refused to help resolve any issues and ignored me after saying they would resolve the issues. They gave me bottom dollar on my trade in and wouldn't budge on their trucks price. Don't recommend this place. If you're going to a Ford dealer go to Conway. They are much better, more fair, and will correct anything they over look. ... Read More

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Google - Feb 18, 2026

Started off fine ended terribly. I bought a used truck and they massively misrepresented it and flat out lied about aspects of the truck. I didn't discover these issues until about a week of owning it. They refused to help resolve any issues and ignored me after saying they would resolve the issues. They gave me bottom dollar on my trade in and wouldn't budge on their trucks price. Don't recommend this place. If you're going to a Ford dealer go to Conway. They are much better, more fair, and will correct anything they over look. -They never reached out from their response here, and ignored my messages. Very untrustworthy and they will take advantage of you!

Disappointed. My 3 year old Bronco II has had multiple issues. Was recently in your service department for several weeks because of coolant in the engine. It was the third time it was in your dealership with the same issue, the two previous times I was told there was not a problem. Had it in for a service job this week, was told it needed rear brake pads, all wipers which was understandable. Also told it had 3 oil leaks on the engine, needed a serpentine engine belt, and had a purge valve faulty. These are odd issues that I feel may ... Read More

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Google - Dec 31, 2025

Disappointed. My 3 year old Bronco II has had multiple issues. Was recently in your service department for several weeks because of coolant in the engine. It was the third time it was in your dealership with the same issue, the two previous times I was told there was not a problem. Had it in for a service job this week, was told it needed rear brake pads, all wipers which was understandable. Also told it had 3 oil leaks on the engine, needed a serpentine engine belt, and had a purge valve faulty. These are odd issues that I feel may have been caused by the engine being disassembled because of the coolant issue. The coolant issue began when vehicle was in full warranty but was not repaired until the engine power trane warranty was in effect. I was not happy paying 994.02 Monday and did not have the purge valve repaired as it was going to cost an additional 600.00 dollars. I’m concerned what will come about on the 3 engine oil leaks when I bring it back to your dealership in a couple weeks to search for the dye that was put in the oil. This should not happen on a 40,000 mile vehicle that has only been driven on highways

Well was good but was dissatisfied with cost, They told me b bout $286 to install new part I had already purchased an repair or replace fuses so my trailer plugs would work, so ended up bout $326 I owed just to install part I had already purchased, anyway fixed only one thing an cost me more than what it was to just fix one thing😢

Went for the pre-black friday sale after getting my spot from the ad, Was offered less than kbb value for my trade, was told I needed $5k-$10k down, and have yet to receive the copy of the approval letter from the bank that stated the amount down. So much for gotta sell no matter the loss thats stated in the ad. The ad also stated, up to $2k over kbb on trade and ad said $0 down. There was no W.A.C. or anything like that either.

Do not fall for the Facebook ad trap with this dealer. The AI A messaging you doesn't know what banks they use and will beg for you info. Do not disclose this unless you plan on going to the dealership. They will try to run your credit before you get there. This does effect your score. Be aware of scams.

If you need work done on your vehicle, do not come here or cogswell.

Terrible dealership I was told that I would get free oil changes so tell me why when I go to get an oil change the charge is 180 and they give me a discount because im a first time buyer when I was not told that make sure the have them write what they say down they took advantage of me. Because I’m young. They will be hearing from my lawyers soon for this.

I came in there to get a car and they done changed banks on me twice I didn't have the car 2 weeks and they call and say they couldn't get me approved and for me to bring the car so I'd advise anyone not to buy a car from these crooks oh and p s I had to give a star to be able to put this comment thank u

I had a very bad experience with Jay Hodge Ford in Morrilton in my opinion. The facts are I was lied to they charged me 17.2% interest which is against Arkansas law 16.99 is the most a car lot can charge. They also are had a predatory loan on me. I went in there wanting a new start and gave $8,000 dollars down on a $16,000 (new) 2020 Nissan and after that it would end up costing me $40,000. They took my plea for help and used it for their gain. So Legal Aide of Arkansas took my case to help.

The service department is a joke. Two different times I’ve taken my work truck to have it serviced. The first time they failed to contact me and couldn’t put my keys in a particular spot that they agreed to do so for me to be able to pick it up. 2nd time I scheduled my appointment, dropped my truck off and came back two days later to pick it up, not only did they fail to contact me once again but they didn’t even service it at all. Take my advice and do not take your vehicles ... Read More

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Google - Jan 6, 2025

The service department is a joke. Two different times I’ve taken my work truck to have it serviced. The first time they failed to contact me and couldn’t put my keys in a particular spot that they agreed to do so for me to be able to pick it up. 2nd time I scheduled my appointment, dropped my truck off and came back two days later to pick it up, not only did they fail to contact me once again but they didn’t even service it at all. Take my advice and do not take your vehicles to the service department I can’t say for the sales department because I haven’t dealt with them but the service department doesn’t deserve a single star…

The WORST service we've had on our 2021 F150 diesel truck. Turbo replaced two times in 6 months. Haven't had it home the 2nd time a week and the truck is not drivable. Mechanic even stated he didn't work on this type of diesels just the big rigs. Then how does he have a job here. Missing parts and NOT FIXED!!! Doesn't cost them anything to do the job since we still have a warranty. If I could give them 0 stars, we would. I would NOT recommend the service department!!!!

My recent experience with Jay Hodge Ford of Morrilton was a rollercoaster of frustration, miscommunication, and ultimately, one positive resolution. I had my 2021 F250 with a 6.7L diesel engine towed to Jay Hodge Ford after it broke down on Monday, 10/7, during a family trip from North Georgia to Bentonville, AR. There were multiple issues with communication, especially with my service advisor, Chase Merritt. Initial trouble codes showed issues with an injector and an O2 sensor. They replaced both, but the truck wouldn’t build fuel pressure. On Thursday, 10/10, at 4:35 pm, Chris informed me the entire fuel system needed replacement due ... Read More

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DealerRater - Nov 28, 2024

My recent experience with Jay Hodge Ford of Morrilton was a rollercoaster of frustration, miscommunication, and ultimately, one positive resolution. I had my 2021 F250 with a 6.7L diesel engine towed to Jay Hodge Ford after it broke down on Monday, 10/7, during a family trip from North Georgia to Bentonville, AR. There were multiple issues with communication, especially with my service advisor, Chase Merritt. Initial trouble codes showed issues with an injector and an O2 sensor. They replaced both, but the truck wouldn’t build fuel pressure. On Thursday, 10/10, at 4:35 pm, Chris informed me the entire fuel system needed replacement due to contamination from a failing high-pressure pump. I was told parts were in stock, and the job would take three days. I opted to send my family home in a rental car and stayed in Bentonville for a few extra days. On Monday, 10/14, at 10:08 am, I called to check progress. Chase said they were working on the truck and estimated it would be ready by Wednesday. On Tuesday, 10/15, at 5:15 pm, Chase called again, saying the truck wouldn’t be ready until late Thursday or Friday. I decided to drive from Bentonville to Morrilton on Thursday, 10/17, to check on it. When I arrived, I found out they hadn’t started the major fuel system repair, and their diesel technician had quit on Monday, 10/14—a fact I hadn’t been told. I spoke with Scott McFadin, the Service Manager, who assured me he’d be my contact moving forward and that my experience with Chase wasn’t typical. He projected a completion date of Wednesday, 10/23. My wife then drove eight hours to pick me up, and we headed home on Friday, 10/18. On 10/24, the service manager from my local dealer checked on the status of my truck and was told Jay Hodge Ford had hired a new diesel technician, with an estimated completion “by the middle of next week.” That date came and went without any updates. On Thursday, 10/31, my local dealer called again and was told the truck would be ready by Monday, 11/4. On 11/4, after not hearing from anyone, I called Jay Hodge and asked to speak with Mark Busha, the General Manager. He wasn’t available, so I left a message and followed up with an email to Scott, copying Mark. I expressed my frustrations with the delays and lack of communication. Despite calling and copying the GM on emails, I received no direct response from him. This lack of accountability at the management level was disappointing. After my email, Scott began updating me with progress reports and photos of the truck. He also offered to have a driver return my truck to me. As of Tuesday, 11/12, my truck is finally finished and currently on its way back to me in Georgia. If there’s a silver lining, it’s that the dealership is bringing my truck back—a gesture I greatly appreciate. This effort does help to alleviate some of the frustration. Overall, while I appreciate the resolution and the effort to return my vehicle, the communication breakdowns and misinformation made this experience far more stressful and costly than necessary. I hope the dealership takes this feedback seriously and improves its communication and customer service. I left this exact review on Google as a 2 star review. Somehow Jay Hodge Ford had my review removed. I never received a customer service survey for them either. Due to these very unorthodox practices, I have decided to share my story everywhere I can.

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Finance ran my credit 7 times in January. I have great credit. They reassured me it would come off after a couple months. 10 months later they’re still there. Lip service from the finance team. I brought my business there but will not go back nor recommend. Herbert James Jones

Jay Hodge Ford has consistently provided exceptional customer service. They kept me up to date on the progress of my order. Steve Pruitt my sales consultant was great, Office personnel were friendly and helpful. Sales manager was great from the time of the order throughout the entire process. He personally called me several time with updates and many times answered my questions. The Jay Hodge group is a team that you will enjoy doing business with.

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I used the Service Department and these people are the absolute BEST! They keep you informed as to what they are doing, when the vehicle will be done, and get permission to do the work! Always to perfection! I recommend this great dealership to have all your maintenance done. They also helped a couple who was on a trip to Florida from Colorado, dropped everything and immediately got going to help them! They have mechanics that get to the job as soon as you pull in! Classy and professional always!

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Rosendo Diaz car salesman, Keith Holbrook finance manager, and Mark Busha General Manager made our car buying experience not a pleasant one. What started out good turned bad quickly…Rosendo didn’t make sure the car was completely serviced before leaving the lot, Keith Holbrook didn’t complete the signing of all the paperwork causing us to have to turn around and go back to the dealership once we left heading back home which was a 3 hour trip in total there and back. I let them know it was an inconvenience and Mark Busha/General Manager only authorized $10 worth of ... Read More

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Google - Jan 31, 2024

Rosendo Diaz car salesman, Keith Holbrook finance manager, and Mark Busha General Manager made our car buying experience not a pleasant one. What started out good turned bad quickly…Rosendo didn’t make sure the car was completely serviced before leaving the lot, Keith Holbrook didn’t complete the signing of all the paperwork causing us to have to turn around and go back to the dealership once we left heading back home which was a 3 hour trip in total there and back. I let them know it was an inconvenience and Mark Busha/General Manager only authorized $10 worth of gas to go into my vehicle. Had they been on top of this we could have been satisfied customers. We purchased the car on 01/31 only to receive a call 02/02/2024, letting us know the deal wasn’t completed. I don’t recommend my worst enemy to purchase from them.

One of the best experiences I have had buying a car by far!! So friendly and they truly want the best deal for you!! There were no gimmicks or hidden agendas!! I got exactly what I wanted for the exact price I wanted!!

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Bought a 2021 Tahoe from them had it two months. The wife wanted something smaller to drive. Called to trade in and apparently my vehicle lost $8000 in value in those two months? Don’t see how that’s possible. But never going to use them again!!! They even said they would call back to maybe work something out and haven’t had a single call yet!

Michael Barnes and Jason Armstrong made buying my Chili Pepper Red Bronco a breeze. Fast and friendly. I've done business with the Ford dealership since it was Allison Ford, then Magie Ford, and now Jay Hodge Ford. Thanks, Michael!

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read the story about the hole in one. wouldn't honor the deal

Give the guy his free truck, you liars. Don’t act surprised just how viral this is about to go. Enjoy the negative attention because it’s true and you’ve earned it.

Garrett Taylor made the sales process easy, friendly, very transparent and answered all questions. Start to finish was a pleasure. Jason was very helpful in financing.

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Car shopping has certainly changed in the past two years. We have been recently involved in shopping for four vehicles with family members and ourselves. Dealing with dealers from Texarkana to Bentonville and dozens in between. One of the most pleasant experiences was found at Jay Hodge Ford in Morrilton. Our salesman James Kyzer was outstanding. He knew prices without looking and equipment or lack there of on the vehicles on the lot. His demeanor was kind and not pushy. In addition and most importantly the price of the vehicles was reasonable. It was a very pleasant experience.

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Having all of your employees write 5 star reviews is straight up conflict of interest.

Read the hole in one story, if you offer a free truck for a hole in one then you need to honor the agreement. I’m still sour about this one, there’s no excuse. What happened? You didn’t insure the challenge properly so that means you get to back out? Come on.

I bought Bronco 2 months ago from Steve Pruitt and he was a great salesman!! He made everything easy!! I waited 2 years on my Bronco and it was well worth the wait!!! Thank you Steve!!!

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Pathetic. Second time in a row I’ve wasted my time in making an appointment and driving out to Magie Ford. First time I had an appointment yet they acted clueless to why I was there. Second time it’s the same thing only with the added benefit of NOT being able to use my FordPass rewards. Not that they couldn’t have told me that when I made the appointment. Absolutely useless. No inventory and no organization. Edit for business reply: You were already Jay Hodge Ford when I went. I was only able to leave this review under ... Read More

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Google - Aug 5, 2022

Pathetic. Second time in a row I’ve wasted my time in making an appointment and driving out to Magie Ford. First time I had an appointment yet they acted clueless to why I was there. Second time it’s the same thing only with the added benefit of NOT being able to use my FordPass rewards. Not that they couldn’t have told me that when I made the appointment. Absolutely useless. No inventory and no organization. Edit for business reply: You were already Jay Hodge Ford when I went. I was only able to leave this review under Magie Ford. My review remains unchanged. I’ll never be back.

Took truck in for oil change and breaks. My truck leaves with four lugnuts loose on one wheel and five loose on another. I can literally take them off with my hand.

This was the worst experience I have ever had buying a vehicle. I have never had a owner of any business be as rude to me as John Magie. My salesperson Steve Pruitt was great! I will never return to this dealership as long as John Magie is the owner.

Called for service on my truck, I told the service manager I could not be there at 8 but later in the AM would be better, once I got there, the girl there told me they expected me at 8AM, they took me anyway at 10AM, I expected the problem to be diagnosed and fixed on the same appointment, but I needed to make another trip to get the vehicle fixed once they diagnose the issue. I'm use to gething problems diagnosed, call me with an estimate and fixed once I OK the work. not happy I have to take ... Read More

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Google - Sep 30, 2019

Called for service on my truck, I told the service manager I could not be there at 8 but later in the AM would be better, once I got there, the girl there told me they expected me at 8AM, they took me anyway at 10AM, I expected the problem to be diagnosed and fixed on the same appointment, but I needed to make another trip to get the vehicle fixed once they diagnose the issue. I'm use to gething problems diagnosed, call me with an estimate and fixed once I OK the work. not happy I have to take yet another day off to get this resolved

Tried to screw me over on service. No rental car not nothing. Tried to charge me $700 plus for a radiator fix. A radiator for my car can be found for $100 and is an easy job. They listed nowhere that my radiator fan was broke, and after my actual "diagnostic", I've discovered the radiator fan gave out (covered by warranty!) Was also the cause of the radiator breaking in the first place! Don't do business here or Ford at all for that matter. Im not stupid with cars and I know what I'm doing. I really ... Read More

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Google - May 4, 2019

Tried to screw me over on service. No rental car not nothing. Tried to charge me $700 plus for a radiator fix. A radiator for my car can be found for $100 and is an easy job. They listed nowhere that my radiator fan was broke, and after my actual "diagnostic", I've discovered the radiator fan gave out (covered by warranty!) Was also the cause of the radiator breaking in the first place! Don't do business here or Ford at all for that matter. Im not stupid with cars and I know what I'm doing. I really would press action if I had the bank.

Worst customer service I've ever had at a Ford dealership. My labor to install a new battery cost more than the battery did!

Not impressed at all. Was not pleased with the ordering parts process or when I had a simple question about ordering a work vehicle.